FAQs
Your Questions Answered
Welcome to the JapanExpressFlower.Com FAQ page! We've compiled answers to common questions to help you enjoy a smooth and satisfying shopping experience. If you need further assistance, our support team is always ready to help.
General Questions
Q1: What is JapanExpressFlower.Com?
JapanExpressFlower.Com is a trusted online flower and gift delivery service offering fresh floral arrangements, thoughtful gift hampers, and personalized presents across Japan. We help you send love and smiles to your dear ones, no matter where you are.
Q2: Where do you deliver in Japan?
We deliver to most regions in Japan, including major cities like Tokyo, Osaka, Kyoto, Yokohama, Sapporo, Nagoya, and Fukuoka. If you have questions about a specific area, feel free to contact us.
Q3: Can I send gifts anonymously?
Yes. You can request to send a gift without revealing your identity. Just let us know during checkout, and we will keep the sender’s details confidential.
Q4: Are your flowers fresh?
Absolutely. We source flowers daily from local growers to ensure each bouquet is fresh, vibrant, and long-lasting.
Ordering and Payment
Q5: How do I place an order?
Browse our catalog, choose your favorite item, add it to the cart, and proceed to checkout by filling in recipient and payment details.
Q6: Can I schedule a delivery for a specific date?
Yes. You can select a future delivery date during checkout—perfect for birthdays, anniversaries, or surprises.
Q7: What currencies do you accept?
We accept major currencies like USD, JPY, EUR, and more. Your card provider will handle the currency conversion at checkout.
Q8: Can I modify my order after placing it?
Changes can be made if the order has not yet been dispatched. Contact our support team as soon as possible for assistance.
Delivery
Q9: Do you offer same-day delivery?
Currently, we do not offer same-day delivery. Orders are delivered the following day to ensure top quality and freshness.
Q10: Can I request a specific delivery time?
While exact delivery times cannot be guaranteed, you may choose a preferred time slot (morning, afternoon, or evening), and we’ll try to accommodate it.
Q11: How are the flowers delivered?
All arrangements are hand-delivered by our reliable local couriers, securely packaged to preserve their beauty and condition.
Q12: What if the recipient is unavailable at delivery?
If no one is home, we may leave the gift with a neighbor, at a front desk, or reschedule delivery. We’ll keep you informed of the situation.
Q13: Do you deliver on weekends and holidays?
Yes, we deliver on weekends and most holidays. For peak seasons like Valentine’s Day or Mother’s Day, we recommend ordering in advance.
Gifts and Customizations
Q14: What other gifts can I add to my flower order?
You can add extras like chocolates, plush toys, balloons, wine, gift baskets, and personal messages during checkout.
Q15: Do you accept bulk or corporate orders?
Yes! We offer customized gifting solutions for businesses and bulk orders. Please contact us directly to discuss your needs.
Q16: Are eco-friendly options available?
Yes, we offer eco-conscious packaging and sustainably sourced flowers. Look for the “Eco-Friendly” tag on our product listings.
Customer Support
Q17: How can I reach customer support?
You can contact us through:
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Live Chat: Available on our website
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Email: info@japanexpressflower.com
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Contact Form: Use the Contact Us page for inquiries
Q18: What are your support hours?
Our support team is available 24/7 to assist with your questions or concerns.
Q19: Can I leave special instructions for delivery?
Yes. There’s an option during checkout to provide specific instructions for delivery or notes for the courier.
Refunds and Cancellations
Q20: What is your refund policy?
Refunds are available for orders canceled before dispatch. If an issue arises—such as damaged or incorrect items—contact us within 24 hours for resolution.
Q21: Can I cancel an order?
Yes, as long as the item hasn’t been shipped. Please contact support immediately to request a cancellation.
Seasonal and Special Occasions
Q22: Do you offer gifts for specific occasions?
Yes. We have special collections for birthdays, anniversaries, Valentine’s Day, Christmas, Mother’s Day, and more. Browse our categories for the perfect gift.
Q23: Can I pre-order during busy seasons?
Definitely. Pre-ordering during peak periods ensures timely delivery and better product availability.
Miscellaneous
Q24: Do you offer discounts or promotions?
Yes. We run regular deals and seasonal promotions. Sign up for our newsletter to receive exclusive offers and updates.
Q25: Is my payment information secure?
Absolutely. All transactions on JapanExpressFlower.Com are encrypted and secured using industry-standard security protocols.
Q26: Can I send a gift anonymously?
Yes, we respect your privacy. Just check the anonymous option at checkout, and we’ll keep your identity hidden.